Google Play Purchases
- Enable Background Battery Usage: Go to Settings → Search for "Google Play" → Battery Settings → Enable "Allow background battery usage." Ensure Google Play is excluded from "Optimize battery usage."
- Update & Restart: Update the Google Play app to the latest version, then restart the game.
- Reset Payment Methods: Unlink all payment methods → Log out of your Google account → Clear the Google Play cache → Log back in → Re-link your payment methods → Clear the game cache → Restart the game.
- Reinstall Google Play: Uninstall and then reinstall the Google Play app.
- Huawei devices may not support Google Play. Please use the Official Top-up Page or a different device for purchases.
Galaxy Store Purchases
- Reset Account & Payments: Log out of your Samsung account in the Galaxy Store → Unlink all payment methods → Log back in → Re-link your payment methods → Restart the game.
- Enable Background Battery Usage: Go to Settings → Search for "Galaxy Store" → Battery Settings → Enable "Allow background battery usage." Ensure the Galaxy Store is excluded from "Optimize battery usage."
Apple Purchases
- Verify Region Consistency: Ensure your Apple ID’s "Country/Region" setting matches your game server region.
- Reset Payment Methods: Unlink all payment methods → Log out of your Apple ID → Clear the App Store cache → Log back in → Re-link your payment methods → Restart the game.
PlayStation Purchases
- Re-login to PlayStation Network: Sign out and back into your PlayStation Network account on your console, then restart the game.
- Confirm Region Consistency: Ensure the PlayStation Network region used to download and log into the game matches your game server region.
- Accounts from Saudi Arabia or Belgium cannot make purchases on PlayStation. The store may show "No content available" due to regional restrictions.
Microsoft Purchases
- Log out and back into your Microsoft account on your Xbox console, then restart the game.
- Reboot your Xbox console.
- Switch your network connection (e.g., Wi-Fi, cellular data) and ensure no VPN is active.
- Disable Quick Resume for the game: Press the Xbox button → Select Home → Highlight the game → Press the Menu button → Select Quit → Go to My Games & Apps → Quick Resume → Highlight the game → Press the Menu button → Select Remove from Quick Resume.
- Uninstall and reinstall the game using the same Microsoft account.
Epic Games Purchases
- Update the Epic Games Launcher to the latest version, then start the game.
- Log out and back into your Epic account in the Epic Games Launcher, then start the game.
- Uninstall and reinstall the game via the Epic Games Launcher.