Immediate Steps After a Payment Failure
- Verify that your payment method (credit card, e-wallet, etc.) is valid and has sufficient balance.
- Clear any restrictions or holds with your payment provider (such as your bank or payment app).
- Retry the transaction after a few minutes. Sometimes, payment networks are temporarily congested.
Troubleshooting Persistent Payment Issues
- Check for any app updates or ongoing server maintenance announcements from HoYoverse.
- Attempt a different payment method to rule out provider-specific issues.
- Restart your device and ensure your internet connection is stable.