{"article":{"id":51005618978841,"url":"https://hoyoverse8129.zendesk.com/api/v2/help_center/en-us/articles/51005618978841.json","html_url":"https://support.hoyoverse.com/hc/en-us/articles/51005618978841-How-can-I-fix-Zenless-Zone-Zero-freezing-crashing-or-black-screen-issues","author_id":47830775748505,"comments_disabled":false,"draft":false,"promoted":false,"position":37,"vote_sum":-2,"vote_count":2,"upvote_count":0,"downvote_count":2,"section_id":51005574006425,"created_at":"2025-09-25T08:37:25Z","updated_at":"2026-08-07T18:24:40Z","name":"How can I fix Zenless Zone Zero freezing, crashing, or black screen issues?","title":"How can I fix Zenless Zone Zero freezing, crashing, or black screen issues?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-13T02:57:37Z","user_segment_id":null,"permission_group_id":49925377768857,"content_tag_ids":[],"label_names":[],"body":"

If your game is freezing, crashing, or showing a black screen, please follow these troubleshooting steps to resolve the issue.

Troubleshooting Steps

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  1. Adjust in-game display settings, such as switching to Windowed Mode or changing the resolution.
    2. \n
  2. Modify graphic settings by switching between quality levels (e.g., Low to High) to test for stability.
    3. \n
  3. Log out of the game, check for updates, and then verify the integrity of the game files.
    4. \n
  4. Clear your device's cache and close all unnecessary background applications.
    5. \n
  5. Update your device to the latest operating system (OS).
    6. \n
  6. Use the built-in repair function. Launch the game but do not log in. On the 'Press to Play' screen, tap the tool icon and select Repair to fix game assets. This process may take some time.
    7. \n

Contact Us

If the issue persists after trying all the steps above, please contact Customer Support with the following information:

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