{"article":{"id":51005618556569,"url":"https://hoyoverse8129.zendesk.com/api/v2/help_center/en-us/articles/51005618556569.json","html_url":"https://support.hoyoverse.com/hc/en-us/articles/51005618556569-Why-is-my-game-s-resource-download-stuck-or-showing-0-speed","author_id":47830775748505,"comments_disabled":false,"draft":false,"promoted":false,"position":29,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":51005574006425,"created_at":"2025-09-25T08:37:20Z","updated_at":"2025-11-20T03:28:45Z","name":"Why is my game's resource download stuck or showing 0 speed?","title":"Why is my game's resource download stuck or showing 0 speed?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-08T06:14:03Z","user_segment_id":null,"permission_group_id":49925377768857,"content_tag_ids":[],"label_names":[],"body":"

If your game's resource download is stuck, please try the following Troubleshooting Steps:

    \n
  1. Switch to a different network and try downloading again.
    2. \n
  2. \nClear the app data and restart the download.
    For Mobile: Go to your device's Settings > App Management > Zenless Zone Zero > Storage > Clear Data.
    For PC: Launch the game and go to Settings > Download Resources > Delete.\n
    3. \n
  3. If the issue persists, try using a different device.
    4. \n
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