{"article":{"id":49686220541721,"url":"https://hoyoverse8129.zendesk.com/api/v2/help_center/en-us/articles/49686220541721.json","html_url":"https://support.hoyoverse.com/hc/en-us/articles/49686220541721-How-to-contact-support-for-in-game-problems","author_id":47830775748505,"comments_disabled":true,"draft":false,"promoted":false,"position":12,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":49695825802777,"created_at":"2025-08-11T04:02:18Z","updated_at":"2026-10-28T10:32:50Z","name":"How to contact support for in-game problems","title":"How to contact support for in-game problems","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-06T04:01:29Z","user_segment_id":null,"permission_group_id":49925377768857,"content_tag_ids":[],"label_names":["AI-generated"],"body":"

In-Game

    \n
  1. Launch the game and log in to your account.
    2. \n
  2. Open the menu and click the Feedback or Settings gear icon.
    3. \n
  3. Click on Feedback, then select Self-Service.
    4. \n
  4. Provide a detailed description of the issue, attaching any relevant screenshots, videos, or files.
    5. \n
  5. Submit your ticket and wait for a response from our Customer Support.
    6. \n

Help Center

    \n
  1. Visit the Help Center and log in with your HoYoverse account.
    2. \n
  2. Click on Issue Feedback under the Self-Service section.
    3. \n
  3. Fill in the Issue Description with details about your issue and attach any relevant files.
    4. \n
  4. Submit the ticket and wait for our response.
    5. \n

Email

    \n
  1. \nHoYoverse Pass: support_os@hoyoverse.com\n
    2. \n
  2. \nHonkai lmpact 3rd: honkai3rd_global@hoyoverse.com\n
    3. \n
  3. \nGenshin lmpact: genshin_cs@hoyoverse.com\n
    4. \n
  4. \nTears of Themis: totcs_glb@hoyoverse.com\n
    5. \n
  5. \nHonkai: Star Rail: hsrcs_en@hoyoverse.com\n
    6. \n
  6. \nZenless Zone Zero: zzzcs_en@hoyoverse.com\n
    7. \n
  7. \nHoYoLAB: hoyolab@hoyoverse.com 
    8. \n

Tips

","user_segment_ids":[]}}