{"article":{"id":49686176595225,"url":"https://hoyoverse8129.zendesk.com/api/v2/help_center/en-us/articles/49686176595225.json","html_url":"https://support.hoyoverse.com/hc/en-us/articles/49686176595225-How-can-I-reset-my-password","author_id":47830775748505,"comments_disabled":true,"draft":false,"promoted":true,"position":2,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":49686176579353,"created_at":"2025-08-11T04:02:11Z","updated_at":"2025-10-21T10:33:30Z","name":"How can I reset my password?","title":"How can I reset my password?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-21T10:33:30Z","user_segment_id":null,"permission_group_id":49925377768857,"content_tag_ids":[],"label_names":["AI-generated"],"body":"

Accessing the Password Reset Portal

Reset the password on the portal

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  1. Enter your registered email address or username.
    2. \n
  2. Choose a verification method and get a verification code by email or SMS.
    3. \n
  3. Enter the code on the same page to verify your account.
    4. \n
  4. Create a new password using a mix of letters, numbers, and symbols.
    5. \n

Setting a New Secure Password

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  1. Open the password reset link sent to your email.
    2. \n
  2. Follow the instructions to create a strong new password: using a mix of letters, numbers, and symbols for maximum security.
    3. \n
  3. Log in with your new password.
    4. \n

Need More Help?

If none of the steps resolve the issue, please reach out to HoYoverse Support with your account details for personalized assistance. You can contact us through:

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  1. The in-game Help Center

    2. \n

  2. The HoYoverse Help Center to submit tickets

    3. \n
  3. \n

    Email:

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      \n

    1. HoYoverse Pass: support_os@hoyoverse.com

      2. \n

    2. Honkai lmpact 3rd: honkai3rd_global@hoyoverse.com

      3. \n

    3. Genshin lmpact: genshin_cs@hoyoverse.com

      4. \n

    4. Tears of Themis: totcs_glb@hoyoverse.com

      5. \n

    5. Honkai: Star Rail: hsrcs_en@hoyoverse.com

      6. \n

    6. Zenless Zone Zero: zzzcs_en@hoyoverse.com

      7. \n

    7. HoYoLAB: hoyolab@hoyoverse.com 

      8. \n
    \n
    4. \n
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