{"article":{"id":49686152994457,"url":"https://hoyoverse8129.zendesk.com/api/v2/help_center/en-us/articles/49686152994457.json","html_url":"https://support.hoyoverse.com/hc/en-us/articles/49686152994457-How-to-synchronize-game-data-across-platforms","author_id":47830775748505,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":49686152453273,"created_at":"2025-08-11T04:02:15Z","updated_at":"2026-06-19T16:01:27Z","name":"How to synchronize game data across platforms","title":"How to synchronize game data across platforms","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-09-09T07:56:14Z","user_segment_id":null,"permission_group_id":49925377768857,"content_tag_ids":[],"label_names":["AI-generated"],"body":"<h2 id=\"h_01K2HC556P08CT0XR9W9PDD01G\">Understanding Cross-Platform Synchronization in HoYoverse Games</h2><p>HoYoverse enables players to sync their game progress across different platforms, such as mobile, PC, and console. This feature allows players to use their HoYoverse Account on different devices. </p><h2 id=\"h_01K2HC556PDFYNX4Z82RQDCA8T\">How to Link Accounts for Cross-Save</h2><ol>\n<li>Log into your HoYoverse account on your main device (the one with your primary progress).</li>\n<li>Navigate to the in-game settings menu and find the <strong>'Account'</strong> or <strong>'User Center'</strong> section.</li>\n<li>Make sure you can use your credentials. If needed, link an <strong>email</strong> in <strong>'User Center'</strong> and set a <strong>password</strong>.</li>\n<li>On your other platform or device, start the game and sign in with the same HoYoverse Account credentials (<strong>email/username and password</strong>) or the linked third-party account.</li>\n<li>Once you sign in successfully, your progress, items, and currency will load automatically.</li>\n</ol><h2 id=\"h_01K2HC556PR2K1KYF8M7CNH16S\">Game-Specific Synchronization Details</h2><ul>\n<li>\n<strong>Genshin Impact</strong>: Cross-save is supported on <strong>PC</strong>, <strong>iOS</strong>, <strong>Android</strong>, <strong>PlayStation</strong>, and <strong>Xbox</strong>. Sign in on each platform with the same HoYoverse Account credentials to load your progress.</li>\n<li>\n<strong>Honkai: Star Rail</strong>: Cross-platform progression works on <strong>PC</strong>, <strong>iOS</strong>, <strong>Android</strong>, and <strong>PlayStation</strong>. Continue your adventure by logging into the exact same HoYoverse Account wherever you play.</li>\n<li>\n<strong>Honkai Impact 3rd</strong>: Progress can be synced between <strong>PC</strong> and <strong>mobile</strong> with the same HoYoverse Account. The PlayStation version uses separate servers and does not support cross-save with PC/mobile.</li>\n<li>\n<strong>Tears of Themis</strong>: Account data is cross-platform for <strong>mobile (iOS/Android)</strong> only.</li>\n<li>\n<strong>Zenless Zone Zero</strong>: Cross-save works across <strong>PC</strong>, <strong>iOS</strong>, <strong>Android</strong>, <strong>PlayStation</strong>, and <strong>Xbox</strong>. Sign in with your linked HoYoverse Account to carry over your progress.</li>\n</ul><h2 id=\"h_01K2HC556PQ6Z2XW2V6J0V5WY2\">Tips</h2><ul>\n<li>Double-check account credentials before linking your game account.</li>\n<li>\n<span data-type=\"mark-tracked\" data-tracked-author=\"謝可心\" data-mark-tracked=\"2|kexin.xie|unset\" data-tracked-color=\"color10\" data-pm-slice=\"0 0 []\">Available </span><span data-type=\"mark-tracked\" data-tracked-author=\"謝可心\" data-mark-tracked=\"2|kexin.xie|unset\" data-tracked-color=\"color10\">purchase</span><span data-type=\"mark-tracked\" data-tracked-author=\"謝可心\" data-mark-tracked=\"2|kexin.xie|unset\" data-tracked-color=\"color10\"> options and payment methods may differ by platform</span>\n</li>\n<li><span data-type=\"mark-tracked\" data-tracked-author=\"謝可心\" data-mark-tracked=\"2|kexin.xie|unset\" data-tracked-color=\"color10\" data-pm-slice=\"0 0 []\">If progress isn’t appearing, ensuring you use the same HoYoverse credentials or third party login across all platforms.</span></li>\n<li>Contact HoYoverse support for account recovery or persistent cross-save issues.</li>\n</ul>","user_segment_ids":[]}}