{"article":{"id":49686152939929,"url":"https://hoyoverse8129.zendesk.com/api/v2/help_center/en-us/articles/49686152939929.json","html_url":"https://support.hoyoverse.com/hc/en-us/articles/49686152939929-How-can-I-resolve-game-update-or-download-failures","author_id":47830775748505,"comments_disabled":true,"draft":false,"promoted":false,"position":14,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":49695825802777,"created_at":"2025-08-11T04:02:15Z","updated_at":"2025-10-21T10:29:23Z","name":"How can I resolve game update or download failures","title":"How can I resolve game update or download failures","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-26T04:10:17Z","user_segment_id":null,"permission_group_id":49925377768857,"content_tag_ids":[],"label_names":["AI-generated"],"body":"<h2 id=\"h_01K2HCRZAVWXXZVXPR75PZDQ21\">Common Causes of Update or Download Failures</h2><ul>\n<li>Unstable internet connection or network restrictions</li>\n<li>Firewall or antivirus software blocking the launcher or game files</li>\n<li>Insufficient device storage or system resources</li>\n<li>Corrupted game files due to incomplete downloads</li>\n<li>Outdated system software or unsupported device drivers</li>\n</ul><h2 id=\"h_01K2HCRZAV0PGNRBQC063N6G8V\">Troubleshooting</h2><ol>\n<li>Confirm a stable internet connection. Switch to a wired network if possible or try restarting your router.</li>\n<li>Temporarily disable firewalls/antivirus or add game folders to their exception lists.</li>\n<li>Ensure that you have enough storage: Clear up space and close unused applications.</li>\n<li>Verify integrity of game files via launcher or, if needed, reinstall the game.</li>\n<li>Update your operating system and device drivers to the latest versions.</li>\n</ol><h2 id=\"h_01K2HCRZAV8GN7NX6HXHAQQCJC\">Game-Specific Advice</h2><ul>\n<li>Genshin Impact, Honkai: Star Rail and Zenless Zone Zero: Use the official launcher or platform’s (Android/iOS/PlayStation/PC/Xbox) update tool for best results.</li>\n<li>Honkai Impact 3rd: If stuck, clear cache from the settings or repair via the launcher.</li>\n<li>Tears of Themis: Ensure you download official updates via Google Play/App Store to avoid compatibility errors.</li>\n</ul>","user_segment_ids":[]}}