{"article":{"id":49686152273433,"url":"https://hoyoverse8129.zendesk.com/api/v2/help_center/en-us/articles/49686152273433.json","html_url":"https://support.hoyoverse.com/hc/en-us/articles/49686152273433-Why-am-I-not-receiving-my-verification-email","author_id":47830775748505,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":49686176458649,"created_at":"2025-08-11T04:02:10Z","updated_at":"2025-10-21T10:33:30Z","name":"Why am I not receiving my verification email?","title":"Why am I not receiving my verification email?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-21T10:33:30Z","user_segment_id":null,"permission_group_id":49925377768857,"content_tag_ids":[],"label_names":["AI-generated"],"body":"

Check Your Email Settings and Folders

Verify the Email Address Entered

Wait and Resend the Verification Email

Need More Help?

If none of the steps resolve the issue, please reach out to HoYoverse Support with your account details for personalized assistance. You can contact us through:

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  1. The in-game Help Center

    2. \n

  2. The HoYoverse Help Center to submit tickets

    3. \n
  3. \n

    Email:

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    1. HoYoverse Pass: support_os@hoyoverse.com

      2. \n

    2. Honkai lmpact 3rd: honkai3rd_global@hoyoverse.com

      3. \n

    3. Genshin lmpact: genshin_cs@hoyoverse.com

      4. \n

    4. Tears of Themis: totcs_glb@hoyoverse.com

      5. \n

    5. Honkai: Star Rail: hsrcs_en@hoyoverse.com

      6. \n

    6. Zenless Zone Zero: zzzcs_en@hoyoverse.com

      7. \n

    7. HoYoLAB: hoyolab@hoyoverse.com 

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    4. \n
","user_segment_ids":[]}}